Frequently asked questions about booking currency

What is the minimum amount?

50 € per booking. There is no maximum online. For every booking, whatever the amount, a copy of your identity document and proof of address dated within the last three months must be uploaded during the order; above 10 000 €, we will call you back to confirm the order.

Can I choose the denominations?

Yes, when you book: small denominations, large denominations or a mix. Some currencies are only available in mixed denominations, depending on stock; we will let you know before payment.

When can I collect my notes?

The availability time for each currency is shown in the calculator when you book: immediately for some, up to seven working days for others. It runs from receipt of your bank transfer. You will receive a text message when your order is ready.

Is the rate guaranteed?

The rate is guaranteed for 15 minutes from the moment you start your order: if you confirm it within that time, that rate applies, and it remains locked in whenever your bank transfer reaches us. After that time, the rate is recalculated at the current market rate and shown to you before any confirmation. Once the order is confirmed, all you need to do is make the bank transfer from an account in your name.

Can you deliver the notes?

No. Currency can only be collected in branch, in Cannes, Antibes or Saint-Raphaël, on presentation of your identity document. It is safer for you and for us.

What should I do with unused notes when I get back?

Our branches buy back notes in good condition in the main currencies, at the day's buying rate displayed in branch. Foreign coins are not bought back. Ask in branch about rare currencies.

Can I book for someone else?

The order must be in the name of the person who pays and collects. For group travel, each person books in their own name, or one person books and collects for the whole group.